Urgent Appointments
You can contact us via the following methods:
Routine Appointments
Cancelling or changing an appointment
If you need to cancel or change your appointment please let us know asap so allowing us time to offer the slot to another patient.
You can do this in 2 ways.
- Call the main number 0203 376 6670 and speak with one of our receptionists
- Log in to your NHS app and select the Appointments page – this will let you view and cancel your booked appointment
If you need help when we are closed
If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:
- Call 111
- Go to 111.nhs.uk (for people aged 5 and over only). NHS 111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.
GP Extended Hours Evening and weekend appointments
Evening and weekend appointments are available at the Buckhurst Way Clinic, IG 10 6HP. You may be offered an appointment here by our staff.
Interpreters
If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.
Chaperone
Please ask at reception or inform the doctor or nurse if you require a chaperone. Additionally, the clinician may request a chaperone. Our chaperones may be a member of the reception or admin team, however they have all received appropriate training. If the clinician requests a chaperone, but you would rather a chaperone was not present, you will be offered the choice of booking an appointment with an alternative clinician.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you are housebound or are too ill to visit the practice the GP will arrange for an appropriate clinician to see you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. If you are already under the care of the community nurse then you can call them direct on 0300 123 5433.